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Organization & Decision Process Design

Optimizing Operations: Crafting Efficient Decisions.

Effective decision-making within an organization goes beyond individual choices; it’s about establishing a structured and strategic approach to achieve full Organizational Decision Quality (ODQ). It’s not a rigid org chart or one-size-fits-all formula, but a dynamic template for decision-making and execution at all levels. We are your partner in advancing towards ODQ. Designing a comprehensive decision process is a transformational challenge, but it yields immeasurable value when executed effectively.

Beyond org charts. Organization and Decision Process Design encompasses the roles, responsibilities, practices, policies, and processes that govern and facilitate the way decisions are made within complex organizational settings.   It is not an org chart, or a one-size-fits-all process improvement formula, but a template for making decisions—and, just as important, executing them—at every level of the enterprise.

The ODQ Maturity Curve - Where are you?

Your Organization commits to pursuing ODQ. Then what?

Every group’s journey to ODQ is unique in pace and design. Still, over the past three decades, SDG partners have recognized a broad trend in the way enterprises integrate DQ principles. Check out the infographic of the four key stages.

Organization & Decision Process Design addresses such questions


What is the right scope of the decision and at what level of the organization should it be addressed?


Who will serve on decision-making bodies?


What elements must be in every decision project plan?


How are roles assigned within the RACI matrix (Responsible, Accountable, Consulted, Informed)?


Which decisions will be handled internally, and which will require input from outside stakeholders?


How often will decision-making bodies meet?


A critical challenge. Building a robust organizational decision process framework that lasts through changes in leadership, structure and business strategy, is a daunting task—one that few organizations have fully accomplished. But as competition continues to drive adoption of ODQ, organizational design and process design are evolving from “nice to have” to “must have.”

Design for value. Creating a comprehensive decision process and building it into a large organization requires doing a lot of things right and then having them all work well together. It represents a major transformational challenge—but one that can yield immeasurable value.

Our Capabilities

Designing the decision processes and integrating them with other business processes inside the organization.

Building the capabilities within the organization to handle the organizational complexity (the people side of the decision) as well as the analytical complexity.

A unique approach that builds on joint projects on current decisions (consulting), coaching of internal decision leaders to facilitate decision processes, and executive training and courses.

Get in touch with us, and start shaping the future.

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